LESSON POLICIES
— In person & online —
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BOOKING & PAYMENT
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Payment is due upon booking the lesson.
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Online lessons can be booked directly through my website (preferred), or by emailing me directly.
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In person lessons and monthly packages can be arranged with me via email.
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A lesson will be considered cancelled if payment has not been received 48 hours ahead of the scheduled time, unless other arrangements have been made.
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I accept payment by credit card, PayPal, or e-transfer. If you would rather pay cash for in person lessons, please let me know ahead of time.
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CANCELLATIONS
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Lessons cancelled with less than 48 hours' notice forfeit the full lesson fee, including travel charges.
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Lessons cancelled with less than 72 hours' notice can be rescheduled, but not refunded.
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Lessons can be cancelled or rescheduled at no penalty given a minimum of 72 hours' notice.
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Extraordinary circumstances will be considered on a case-by-case basis.
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Please note weather considerations, below.
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WEATHER CONSIDERATIONS
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I teach year-round. Lessons will proceed rain, shine, or snow unless the conditions become unsafe.
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We will adapt the content of the lesson to be considerate of ground conditions and temperature, as relevant.
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​Please note my cancellation policy and use your best discretion when booking winter dates. If a storm or extreme cold snap is forecast, we can proactively reschedule ahead of time.
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Alternative lesson formats are always available both in person and online, and are a recommended alternative in cases of unexpected bad weather or poor working conditions:
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"Tack room" lessons are an ideal opportunity to practice skills like line and whip handling.​
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Theory lessons allow us to dive deep into the discussion of a relevant topic and expand your understanding of the concepts behind the work that we are doing.
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Pre-recorded video lessons use other recent video footage of your work, which we watch together and discuss in depth.
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LATES & NO-SHOWS
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No-shows will be charged the full lesson fee, including travel charges. A no-show is assumed 10 minutes after your scheduled time.
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If you are going to be late, please communicate with me. Late arrivals will usually mean a shortened lesson, in order to not affect the lessons scheduled after yours.
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If for some reason I am going to be late arriving, I will communicate this with you ASAP, and it will NOT affect the length of your lesson.
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TRAVEL CHARGES (in person lessons)
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My regular travel radius extends north to Crossfield, east to Strathmore, south to High River, and west to Bragg Creek. Within this radius, I charge a travel fee of $60 per farm.
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Locations further away can be arranged; a travel fee of $0.60/km will apply, and can be shared between students. A minimum number of students may be required.
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TECHNOLOGICAL CONSIDERATIONS (online lessons)
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It is your responsibility to have your technology prepared before the scheduled lesson time.
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As I often have lessons scheduled back-to-back, it is not possible to extend your lesson slot to make up for time lost due to technological difficulties.
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Prior to your first online lesson, I am happy to book a 15-minute test call at no charge, to give you the opportunity to test out your equipment and catch any issues ahead of time.
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ONLINE LESSON PACKAGES
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Online (Zoom) lessons can be purchased through my website in packages of four.
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Packages are good for four months from the date of purchase. Unused lessons will expire and may not be redeemed after the four month timeframe has passed.
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Packages are attached to the student. Multiple horses may be used, but package may not be split between different people.
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MONTHLY PROGRAMS
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Regular students, both online and in person, can choose to commit to a monthly program which offers the consistency of the same reserved timeslot every week, as well as a 10% discount on the lesson fees.
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Monthly programs must be arranged and billed through me DIRECTLY; NOT through my online booking system.
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Monthly programs are available for both in person and online lessons. Travel charges will apply for in-person lessons as normal.
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Payment is due by the last day of the month prior in order to guarantee your preferred time for the following month.
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Lesson programs are attached to the student. Multiple horses may be used, but package may not be split between different people.
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If you must miss one of your regular scheduled times, a make-up lesson can be arranged given at least 48 hours' notice, subject to availability. Make-up lessons must take place in the same month as the originally-scheduled lesson.
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SEMI-PRIVATE LESSONS
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Semi-private lessons (groups of two) are suitable in cases where you are both working on similar things. It is best that both the horses know each other and are comfortable sharing the space.
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Activities such as liberty work may not be possible in a semi-private lesson.
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Fees listed for semi-private lessons are per person.
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DOGS
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For safety and insurance reasons, there may not be any dogs off-leash in the lesson area.
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Disruptive dogs will be asked to leave.
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